Payment & Freight


    Unless a prior agreement has been made with 1stWave Technologies Ltd, goods will not be shipped until FULL PAYMENT is received. Below are the acceptable payment methods and their condition of use.

1. Cash & EFTPOS
    You can pay by CASH or EFTPOS in store for pickup of goods anytime during our business hours. DO NOT SEND CASH OVER THE MAIL.

2. Bank Deposit / Online Direct Credit Banking
Our Bank account detail as below

Bank of New Zealand ( BNZ )

The goods will be send out once the clear funds is shown in our account. In the payee field, please use Order Number as the reference.

3. Cheque
We don't accept cheque anymore.

4. Credit Card & Debit Card
We accept Credit Card & Debit Card payment made by all types of Visa and MasterCard issued by banks and other institutions with 1.89% surcharge. Available both online and in store.

Q Mastercard is also accepted at here.

We are using Real-time 128Bit SSL Secure Credit Card Transaction processing from WINDCAVE (Direct Payment Solutions DPS) which is one of the largest integrated EFTPOS and e-commerce switching providers in Asia Pacific. It enables us to offer you a safe and speedy online shopping experience.

Our bank will charge us approximately 3% surcharge on NZD Visa/ MasterCard transaction, but in order to save your money, we will only add a surcharge of 1.89% to the total amount of payment made to us using Credit Card option.

5. Store Layby

We offer traditional store layby facility, terms and conditions apply.

* Minimum order value - $1000
* Minimum layby deposit - 10% of the order total
* Regular payments up to 26 weeks max to fully pay off the order.
* Max payment length vary on different products.
* No interest is charged, the goods will be released once fully paid.
* Layby option may be unavailable to some items on special or in shortage.
* All layby order needs our confirmation first before proceeding.

Here is the procedure. Firstly place an order via this website. In your online order, write in Instructions or Comments box that you wish to order this product via layby so we will process your order accordingly. Please note, a 10% non-refundable deposit of the total price is required. Customers must pay in full within 26 weeks from the date of the order. If you give up the order, the 10% deposit is NOT refundable.

6. Genoapay

Genoapay is closing and from 11 April 2023 you will no longer be able to start new payment plans.

Buy now and Pay with weekly payment over 10 weeks!

Genoapay can be used in-store or over the phone, for products valued up to $1000 subject to your approved account limit. Orders will only be processed once we have received verification and approval from the Genoapay.

5% store surcharge applies.

Apply now by visiting

7. Laybuy
Buy now and Pay in 6 weekly payment!

LayBuy can be used in-store or over the phone, for products valued up to $1200 subject to your approved account limit. Orders will only be processed once we have received verification and approval from the LayBuy.

5% store surcharge applies.

Apply now by visiting

8. Gem Visa/Long Term Finance

We accept Gem Visa online and in-store as a normal Visa card with standard 1.89% Store surcharges. For purchase over $250, you are automatically entitled to 6 months interests free with Gem directly.

The Long Term Finance deals are available in-store or by phone, not online.

We have teamed up with GEM Finance to offer an everyday 12 months Interest Free plan on any purchase over $250 -- 2.99% Store surcharge applies.

T & Cs *Credit and lending criteria and fees apply, including a Gem Visa $65 establishment fee and annual fees ($55 Gem Visa).
Paying only the minimum monthly repayment of 3% of the outstanding monthly balance or $20 (whichever is more), will not be sufficient to repay the purchase amount(s) within the promotional period. Amount payable will be shown on your monthly statement.
Prevailing interest rate (currently Gem Visa 29.49%p.a./Gem CreditLine 29.95% p.a.) applies after any interest free term ends.
Credit provided by Latitude Financial Services Limited.

If you require a longer interest free term, we can offer up to 36 months plan, please contact us for more details. Terms, Conditions & Fees apply.

To apply a Gem Visa card, please visit


Our main national-wide courier company : NZ Post ( Courierpost ).

Our main international courier company : DHL Express.

1. Weight
We define the weight for each product. The weight on our website is " Cubic Weight " of the parcel that you will receive rather than the actual weight. Cubic density is the amount of space a package occupies in relation to its actual weight. The cubic conversion rate is 200Kg per cubic meter, so 1 cubic weight =HxWxLx200.

2. Domestic & International Delivery.
We do both domestic and international shipment.

Based on our freight company's rate for New Zealand, we defined 8 NZ Zones on our website which are Auckland Urban , Auckland Rural, North Island Urban, North Island Rural, South Island Urban, South Island Rural, Waiheke Island and Great Barrier Island.

In order to get an accurate freight calculation, please make sure you select the correct Zone when you register on our website. We reserve the right to alter your zone if the wrong one is selected.

International freight option is available upon request. Please contact us for the quote.

3. NZ Freight

You can estimate shipping costs after you add products into your cart.


Our smart freight calculation system will calculate the freight based on both the "Cubic Weight" and the "Zone" of your shipping address. Once you add the product in the cart, you can select different Zone and then click on Update button to check the shipping freight for the product. The freight will be $0 if you intend to pick up from our office.

Please refer to the below chart for the shipping costs details of the purchase.

If you purchase more than 1 item, the calculation system will work out the combined shipping cost based on the total Cubic Weight. For example, if you buy one 3KG and one 10KG products shipping to North Island Urban address, the total weight will be 13Kg, but the system will charge you at $31 ( 15Kg rate) instead of $33.5 (10Kg+3KG rate). However, if you add another 2KG product, it will still be 15KG rate - there is no extra freight will be charged.

If you find the freight is unreasonable, please contact us to check.

4. Signature requirement
The signature is required for all our parcel deliveries. Please make sure you check the parcel condition before signing. If you notice any damage on the parcel, please directly note the damage on the Courier's Signature Pad. Otherwise the courier company will consider the parcel received in good condition. If you don't sign for the damage, we will be not responsible for the damage as no claim can be made against the Courier Company.