FAQ Center

I. Shopping

1. Is the price include GST?

Yeah. All the price stated is Inclusive of GST (15%).

2. How long is the warranty?

All the products we sell are brand new come with at least one year warranty unless specified, original invoice must be provided .

3. Do I have to create an account before I can make a purchase?

Yes, you have to create an account and you can check your order status afterwards.

4. Do you provide Tax Invoices for GST purposes?

Yes we do.

5. What happened if I purchased item which is out of stock?

If you purchased an item which is out of stock you can either wait until the stock comes or you can cancel your order without penalty. We will contact you if you have purchased a product that is out of stock.

II. Payment

1. How do I pay my order?

Pls click and check

2. Do you accept credit card?

We accept Credit Card payment made by Visa and MasterCard with 1.89% surcharge in store or online.
 

3. What is your bank account detail?

Our bank details are

Bank of New Zealand
02-0240-0033864-00
1STWAVE TECHNOLOGIES

In the payee field, please use Order Number as the reference.

4. Can I post a cheque as payment?

No. We don't accept cheque payment anymore.

5. Can I come in to pick up the goods and pay by Cash or bank cards ?

Yes.

6. What's the period of keeping the order?

5 working days. The order will be kept 5 working days after we received the order. It will be cancelled if we have not received any payment or notice within that period.

III. Shipping

1. How much is the freight?

For New Zealand domestic freight, our smart freight calculation system will calculate the freight based on both the "Cubic Weight" and the "Zone" of your shipping address. Once you add the product in the cart, you can select different Zone and then click on Update button to check the shipping freight for the product. The freight will be $0 if you intend to pick up from our office.

2. When will my order be shipped?

Your order will be shipped after the final payment has been received.

3. When will my order arrive?

Most orders are delivered to your door within 1 to 3 business days, but please allow up to 5 business days from your order acknowledgement for delivery (Some rural areas and certain items going to the South Island may take a little longer). We do not guarantee same day shipping (All orders require 6-24 hours processing time before shipping).

4. Do you supply the courier's detail and tracking number?

Yeah. Once the order has been dispatched, we will update the order information with the tracking number online. The Email contains the information will be sent to you automatically. ( Pls check your spam folder if you have not seen the Email.

5. Do I need sign when I receive the parcel? What should I do if the parcel is damaged by the freight company?

The signature is required for all our parcel deliveries. Please make sure you check the parcel condition before signing. If you notice any damage on the parcel, please directly note the damage on the Courier's Signature Pad. Otherwise the courier company will consider the parcel received in good condition. If you don't sign for the damage, we will be not responsible for the damage as no claim can be made against the Courier Company. The Courier Company will deem that the parcel is damaged by yourself after the delivery with your signature.

6. Do you ship overseas?

Yeah. International freight option is available upon request. Please contact us for the quote.

7. Which freight company do you normally use?

Our main national-wide courier company is NZ Post ( Courierpost ) and main international courier company is DHL Express.