Warranty & Returns

WARRANTY POLICY

1stWave Technologies Ltd warrants to the original purchaser that any 1stWave branded/supplied hardware will be free of defects in workmanship and materials for the period of your warranty, which is measured from the date of delivery. This limited product warranty does not include: 

• Product for which 1stWave has not received payment;
• The hardware products and accessories are not purchased from 1stWave;
• Software, including the operating system;
• Product that has been damaged by actions that are beyond 1stWave's control, including without limitation, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; or
• Product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices.

During the warranty period, we will:

1. Provide replacement parts necessary to repair the product; or
2. Replace the product with a comparable product;

Pls note:

1. The freight for faulty parts return will be covered by customer.
2. Labour fee and freight for both ways will be charged on any none-faulty return products.
3. For international customers' purchase, we cover warranty but don't cover any freight.
4. Warranty is not transferable.

Replacement parts or products will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty.

EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT, WE DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM OF THIS AGREEMENT. OURS AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR US WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

 

RETURN POLICY

1. Software: Only unopened packaged software is returnable up to 7 days from the date of invoice. Please make sure the software is compatible and will work with your system before opening it. All opened software is not returnable. Software licensing products are considered special order items, and are not returnable for any reason. Product will be credited for the current price of the product at the time of return.
2. Hardware: If the supplier's factory seal is intact, you may return any regularly stocked unopened product to 1stWave Technologies Ltd within 7 days of the date of invoice for an exchange or refund (if permitted by manufacturer's return policy and if an approved RMA# is issued). If the product purchased was a special order, and not part of our regular inventory it is not returnable. Product will be credited for the current price of the product at the time of return.
3. Returned products must be completed and in the original manufacturer's packaging. The box must include all bar codes, stickers, and original markings (including those needed to redeem manufacturers' rebates). Pack returns securely for your protection and to insure the products' safe return.
4. Shipping charges are not refundable. The customer is responsible for shipping charges, insurance, and duties on all return shipments, including defective products.
5. Some products are not returnable under any circumstances. Please read the important exceptions outlined below.

* Items must be in original packaging, in all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer.
* All Shipping back to 1stWave technologies Ltd is paid for by the customer.
* Some products will be labeled "No Return" or has special description on the invoice. These products need to be returned to manufacture only. 1stWave Technologies Ltd will not accept or be responsible for any defect or incompatibility issues with these products. All unauthorized returned products will be refused and shipped back to the sender. Please consult Manufacturer's website for compatibility and technical Specifications before placing or finalizing the order.
* If your return is Not due to our error, we will deduct the shipping costs from your refund.
* Consumables like Toner, Ink Cartridges, drum and paper are not returnable if the factory seal has been broken. These products must be directly sent to the manufacturer.
* Discontinued or end of life products can only be returned for repair. No refunds or exchanges will be made.

6. We only accept return for refund with unopened products which was purchased within 14 days from us.

Returns within 7 days from the date of invoice entitle to full refund.

Returns made after 8 days up to 14 days from the date of invoice, 15% restocking fee will apply.